At SociosGroup, our foremost commitment is to your utmost satisfaction with every item you acquire. We recognize that there may be instances where a product doesn't align with your requirements or your situation evolves. This thorough Return and Exchange Policy details the guidelines, prerequisites, and timeframes for processing returns or exchanges of merchandise bought from our digital storefront. Our goal is to provide a clear and equitable framework for all our esteemed patrons, aiming to ensure your shopping journey remains smooth and reassuring, even if a return becomes necessary.

Criteria for Returns and Exchanges

For an item to qualify for a return or exchange, it must satisfy the subsequent conditions:

• Product State

  The merchandise must remain in its pristine, untouched, and unworn state, complete with all original labels, tags, and packaging undisturbed. Any item exhibiting indications of prior use, deterioration, damage not attributable to manufacturing flaws, or modifications will be ineligible for return or exchange. For apparel, this entails the absence of laundry marks, blemishes, or scents. For electronic devices, this implies no evidence of activation or data storage, with all factory-applied protective coverings still affixed.

• Verification of Purchase

  A legitimate record of purchase is mandatory for all return and exchange requests. This typically encompasses your order identification number, the initial sales invoice, or the delivery note. Merchandise returned without authenticatable proof of purchase may be refused or processed as a store credit, entirely at our discretion.

• Permitted Return Period

  All requests for returns or exchanges must be initiated within a thirty (30) calendar day timeframe, commencing from the date the product was delivered. Beyond this 30-day interval, we are unfortunately unable to process a refund or exchange. The precise delivery date is ascertained from the tracking data supplied by the designated shipping provider.

Items Exempt from Returns

Certain categories of merchandise are classified as final sales and are therefore ineligible for returns or exchanges, owing to factors such as hygiene, customization, or their inherent nature. These categories encompass:

• Bespoke or Tailored Products

  Goods that have been specifically customized, inscribed, or manufactured to fulfill your distinct requirements cannot be returned, unless they arrive faulty or damaged.

• Health and Personal Wellness Products

  For reasons of sanitation, articles such as cosmetics, skincare preparations, intimate apparel, swimwear, and other items for personal care are non-returnable once their original seal has been broken or they have been utilized. An exception may apply if the item remains sealed in its original, unopened container.

• Spoilable Goods

  Foodstuffs, floral arrangements, or other items with a limited shelf life are not eligible for return.

• Electronic Content

  Downloadable software, electronic books, gift vouchers, and other forms of digital content are non-refundable once the transaction is complete and access has been granted.

• Discounted or Concluding Sale Merchandise

  Products explicitly designated as "Final Sale," "Clearance," or with similar labels at the time of acquisition are not eligible for returns or exchanges. This stipulation will be clearly presented on the product's detail page or during the checkout process.

• Products Lacking Original Packaging

  Merchandise returned without its complete original packaging, including but not limited to boxes, instruction manuals, accessories, and protective materials, will not be accepted.

Procedure for Returns or Exchanges

To facilitate an efficient return process, kindly adhere to the following directives:

1. Engage with Customer Service

   Prior to dispatching any merchandise for return, it is imperative to contact our customer support department to obtain a Return Merchandise Authorization (RMA) number. You may connect with us through the contact portal on our web platform or by directing an email to our specialized support address. Please furnish your order identification, the specific item(s) intended for return, and the underlying reason for the return.

2. Obtain Return Directives

   Upon successful authorization, our team will furnish you with comprehensive return instructions, encompassing the designated shipping address for returns and your distinct RMA number. Refrain from dispatching items without an RMA number, as this could lead to delays or the inability to process your refund or exchange.

3. Prepare Your Shipment

   Meticulously pack the item(s) using their original packaging, ensuring the inclusion of all constituent parts, accessories, and accompanying documents. Affix the provided RMA number conspicuously on the exterior of the package. Utilizing a robust container is advisable to guard against damage during transit.

4. Dispatch the Merchandise

   You bear responsibility for the shipping expenses associated with returning your item, unless the return stems from a defect or an error on our behalf. We strongly advocate for employing a shipping service that offers tracking capabilities and for securing shipping insurance. We cannot guarantee the receipt of your returned item, nor are we liable for any items lost or damaged while in return transit. Kindly retain your shipping receipt and tracking details.

Refunds and Reimbursement Procedures

Subsequent to the receipt and examination of your returned merchandise, an email notification will be dispatched to inform you of the approval or denial of your refund request.

• Authorization of Refund

  Should your refund be authorized, the reimbursement process will commence, with the corresponding credit automatically applied to your initial payment method within 7-10 business days. The precise timeframe for the refund's appearance on your financial statement may fluctuate, contingent upon your specific banking institution or credit card provider.

• Initial Delivery Charges

  The original shipping fees are generally non-refundable, except in circumstances where the return is directly attributable to an error on our part (e.g., the delivery of an incorrect or faulty item). If your initial order benefited from a free shipping promotion, the actual shipping cost incurred by our company may be subtracted from your refund amount.

• Partial Reimbursements

  Under specific conditions, only a partial refund may be issued (e.g., for items not returned in their original state, those with damage or missing components not caused by our fault, or items returned beyond the 30-day post-delivery window). Any applicable restocking charges will be disclosed before the processing of a partial reimbursement.

• Delayed or Unreceived Refunds

  If your expected refund has not yet appeared, first re-verify your bank account. Subsequently, reach out to your credit card issuer, as there might be a delay before the refund is formally posted. Next, contact your banking institution, as processing times often exist before a refund is reflected. Should you have completed these steps and still not received your reimbursement, please get in touch with us directly.

Product Exchanges

We accommodate exchanges for merchandise that arrives faulty or damaged, or in instances where you require an alternative size or hue of the identical product. Should you wish to exchange an item, please adhere to the return initiation procedure detailed previously, explicitly indicating your request for an exchange and specifying the desired substitute product.

• Exchanges for Faulty or Damaged Goods

  If you receive an item that is defective or damaged, kindly notify us without delay upon discovery, furnishing photographic proof. We will coordinate the dispatch of a replacement product to you at no extra shipping expense, and we will assume the cost of returning the faulty item.

• Exchanges for Size or Color

  For exchanges prompted by preferences in size or color, the customer is responsible for the shipping charges associated with returning the original item. We will dispatch the replacement item to you without an additional shipping fee for the initial exchange. Subsequent exchanges pertaining to the same order may incur shipping charges.

• Stock Limitations

  All exchanges are contingent upon the availability of the product. If the requested item is out of stock, a refund will be processed in accordance with our established refund guidelines.

Receipt of Damaged or Faulty Merchandise

While we exercise meticulous care in packaging our goods, should your item regrettably arrive damaged or exhibit a defect, we request that you inform us within 48 hours of its delivery. Timely reporting enables us to resolve the matter expeditiously and, if required, to commence a claim with the delivery service.

• Notification of Damage or Fault

  Please forward an email to our customer support department, including your order identification, a detailed account of the damage or fault, and distinct photographs or video footage demonstrating the problem. This visual documentation is vital for our evaluation and for any prospective insurance claims.

• Problem Resolution

  Following verification, we will issue directives for the return of the damaged or defective item and will absorb all associated return shipping expenses. Subsequently, we will either dispatch a substitute item at no supplementary charge or process a full refund, inclusive of original shipping fees, based on your preference and the availability of the product.

Management of Personal Data During Return Procedures

We place the highest priority on safeguarding your personal privacy. When you commence a return or exchange, we gather specific personal particulars, including but not limited to your name, postal address, electronic mail address, telephone number, and order specifics. This information is amassed exclusively for the objectives of executing your return, processing reimbursements, coordinating exchanges, and for internal documentation pertaining to customer support and order completion. We uphold stringent data protection standards to secure your information.

• Restricted Application

  Any personal data collected throughout the return process will be utilized solely for the purpose of facilitating the return transaction and enhancing our service offerings. It will not be employed for promotional activities unless you have separately and expressly consented to receive such communications.

• Information Protection

  We deploy comprehensive technical and organizational safeguards designed to shield your personal information from unauthorized access, revelation, modification, or obliteration. Access to your data pertinent to returns is confined to authorized personnel whose responsibilities necessitate such access.

• Sharing with External Entities

  We commit not to sell, trade, or otherwise convey your personally identifiable information to external entities, with the exception of reputable third-party service providers who aid us in the operation of our website, the conduct of our enterprise, or in serving you, provided these parties agree to maintain the confidentiality of this information and adhere to pertinent data protection regulations. This may encompass delivery services or payment processing entities directly involved in the return or refund operation.

Revisions to Policy

SociosGroup retains the prerogative to amend or revise this Return and Exchange Policy at any juncture without preceding notification. All alterations will become effective instantly upon their publication on our web platform. We advise you to routinely consult this policy to remain apprised of our current return and exchange procedures. Your ongoing engagement with our website and services following any revisions indicates your acknowledgment and acceptance of the revised policy terms.

Last updated: 10.03.2025